Giving us feedback

We welcome your views on the support we provide. This will help us to identify what we do well and what we could do better. If you have any comments on the support you receive, please write to the adress below.

HM Consul, British Embassy, P.O. Box 460, 121 Reykjavik

tel. 550 5100, fax. 550 5105

 

Official complaints procedure

If you are not satisfied and want to make an official complaint, please write to the HM Consul at the address:

HM Consul, British Embassy, P.O. Box 460, 121 Reykjavik

tel. 550 5100, fax. 550 5105,

We will investigate your complaint fully. The Ambassador will see all complaints. He will ask for the investigation to be carried out by a member of staff who is not directly connected to your case or to your complaint.

We will do our best to give you a fully reply within 20 working days. If we cannot give you a full reply within this time, we will tell you when we expect to do so.

We will record and examine complaints, and use the information to help make sure we offer the best possible help and support.

If you are not satisfied with the response you receive you can write directly to :

Director of Consular Services

Foreign and Commonwealth Office

Old Admiralty Building

Spring Gardens

London, SW1A 2PA

UK